Return & Exchange Policy
At British Outfits, customer satisfaction is our highest priority. We want you to shop with confidence, knowing that we are committed to providing quality products and reliable customer service.
30-Day Return Policy
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To qualify for a return, the item must meet the following conditions:
- The item must be unworn, unused, and in its original condition.
- All original tags and packaging must be included.
- Proof of purchase or order confirmation must be provided.
How to Request a Return
To initiate a return, please contact our customer support team before sending your item back.
Email: info@britishoutfits.co.uk
Once your request is approved, you will receive return instructions.
Please note:
- Return shipping costs are the responsibility of the customer.
- Customers must provide a valid tracking number and proof of delivery for returned items.
- Please include your order number with your return to avoid delays.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used during the purchase.
Refunds are generally processed within 8–10 business days. Depending on your bank or payment provider, additional processing time may apply.
Order Cancellations
Before Dispatch
Orders may be cancelled for a full refund before they have been shipped. Please contact us as soon as possible with your order number.
After Dispatch
If an order has already been dispatched, customers may still request a return after delivery in accordance with this policy. Return shipping costs will be the responsibility of the customer.
Non-Returnable Items
Returns may not be accepted in the following situations:
- Items that have been worn, used, damaged, or altered.
- Items returned without original packaging or tags.
- Products returned without proof of purchase.
- Customized or personalized products, where applicable.
Quality Assurance
Every product is carefully inspected before dispatch to ensure quality, accuracy, and customer satisfaction.
If you believe you have received a defective or incorrect item, please contact our support team immediately so we can assist you.
Contact Information
Brand Name: British Outfits
Phone: +44 7446192681
Email: info@britishoutfits.co.uk
Registered Address:
Flat 2, Farley House 14 Farley Drive Seven Kings, Ilford United Kingdom, IG3 8FH
Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (UK Time)
We appreciate your trust in British Outfits and remain committed to providing a smooth and reliable shopping experience.